Privacy Policy
Last Updated: 29.10.2025
At Zyraa BD, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from https://zyraabd.com/ (the “Website”).
By accessing or using our Website, you agree to the terms described in this Privacy Policy. If you do not agree with this policy, please do not use the Website.
Scope and Purpose
This Privacy Policy applies to all users of our Website, including customers, visitors, and registered account holders. We collect and use your personal information to:
Process orders and deliver products.
Communicate order updates, offers, and service information.
Improve user experience and website functionality.
Comply with applicable laws and regulations of Bangladesh.
Information We Collect
A. Information You Provide Directly
When you interact with Zyraa BD, we may collect:
Personal Information: Full name, phone number, email address, shipping/billing address.
Account Information: Username, password, and preferences, where applicable.
Payment Information: Mobile financial service (MFS) details, debit/credit card data, and other payment-related information processed securely through third-party payment gateways.
Communications: Messages, reviews, feedback, or other information submitted through our contact forms or customer service channels.
B. Information Collected Automatically
When you browse our Website, we may automatically collect certain information, including:
Device Information: IP address, browser type, operating system, device type, and related technical information.
Usage Data: Pages visited, time spent on pages, referring URLs, and general browsing activity.
Cookies and Tracking Technologies: We may use cookies and similar technologies to personalize your experience, remember your preferences, and analyze website usage.
C. Information from Third Parties
We may receive limited information from trusted third parties, including:
Payment service providers, to confirm and process transactions.
Delivery partners, for order tracking and delivery confirmation.
Marketing or analytics tools, to improve advertising, website performance, and customer experience.
How We Use Your Information
Your information may be used for the following purposes:
Order Processing: To confirm, process, fulfill, and deliver your purchases.
Customer Support: To respond to inquiries, provide assistance, and resolve customer service issues.
Marketing Communication: To send promotions, offers, newsletters, or other updates where permitted. You may opt out of promotional communications at any time.
Website Improvement: To improve website functionality, usability, performance, and security.
Fraud Prevention and Security: To detect, prevent, and investigate fraudulent, unauthorized, or potentially harmful activities.
Legal Compliance: To comply with applicable laws, regulations, legal processes, or lawful requests from government authorities.
We do not sell, rent, or otherwise trade your personal information to unauthorized third parties.
Sharing and Disclosure
We may share your personal information only when reasonably necessary to provide our products and services or comply with legal obligations.
Delivery Partners: Information necessary to process and deliver your orders, including your name, phone number, and delivery address.
Payment Processors: Relevant information required to securely process online or electronic payments.
IT and Support Providers: Information necessary for website hosting, maintenance, technical support, security, analytics, and related services.
Law Enforcement and Government Authorities: Information may be disclosed when required by applicable law, regulation, legal process, or court order.
We take reasonable steps to ensure that third-party service providers handling personal information use such information only for the purposes for which it was provided and maintain appropriate confidentiality and security measures.
Data Retention
We retain your personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide our services, resolve disputes, maintain business records, or comply with applicable legal and regulatory requirements.
When personal information is no longer required, we may securely delete, destroy, or anonymize it where reasonably practicable.
If you wish to close your account or request deletion of your personal information, please contact us using the contact details provided below. Certain information may need to be retained where required by law or necessary for legitimate business or transactional purposes.
Cookies and Tracking Technologies
Cookies are small files stored on your device that help improve your browsing experience.
We may use cookies for:
Remembering login details and user preferences.
Analyzing website traffic and performance.
Understanding how visitors use our Website.
Improving website functionality and security.
Personalizing content, offers, and marketing where applicable.
You can control, block, or delete cookies through your browser settings. However, disabling certain cookies may affect the functionality or availability of some features of our Website.
Data Security
Zyraa BD takes reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, disclosure, or destruction.
Security measures may include:
SSL (Secure Socket Layer) encryption.
Secure payment processing through trusted payment gateways, where applicable.
Restricted access to sensitive information.
Regular security monitoring and system maintenance.
Appropriate technical and administrative safeguards.
However, no method of electronic transmission, storage, or internet-based communication is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
Your Rights
Subject to applicable laws and legitimate business requirements, you may have the following rights regarding your personal information:
Access: You may request access to the personal information we hold about you.
Correction: You may request that inaccurate or incomplete personal information be corrected or updated.
Deletion: You may request deletion of your personal information, subject to applicable legal, contractual, or transactional requirements.
Opt-Out: You may unsubscribe from promotional emails or marketing communications at any time.
Withdrawal of Consent: Where processing is based on your consent, you may withdraw your consent, subject to applicable limitations.
To exercise any of these rights, please contact us using the contact information provided in the Contact Information section below.
Children’s Privacy
Our Website is not specifically intended for individuals under 18 years of age.
We do not knowingly collect personal information from children without appropriate consent where such consent is required by applicable law. If we become aware that personal information has been provided by a child in circumstances where it should not have been collected, we will take reasonable steps to delete such information.
Contact Information
If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
📧 Email: zyraabd@gmail.com
📞 Phone: 01915-042150
🌐 Website: https://zyraabd.com/
Changes to This Privacy Policy
Zyraa BD reserves the right to update, modify, or revise this Privacy Policy from time to time.
Any changes will become effective when the updated Privacy Policy is published on our Website. We encourage you to review this page periodically to stay informed about how we collect, use, and protect your personal information.
Your continued use of the Website after any changes are posted constitutes your acknowledgment of the updated Privacy Policy, to the extent permitted by applicable law.
Legal Compliance Reference
This Privacy Policy is intended to operate in accordance with applicable laws and regulations of Bangladesh, including, where applicable:
The Consumer Rights Protection Act, 2009 (Bangladesh)
The ICT Act, 2006 (Bangladesh)
Applicable provisions of the Bangladesh e-Commerce Guidelines, 2021
Other applicable laws and regulations concerning privacy, electronic transactions, consumer protection, and data security in Bangladesh.
